Payment and Refund Policy

CampMap.app supports the following payment methods through the payment provider Stripe:

The availability of payment methods may depend on the user's location and the card-issuing bank.

The booking process with payment proceeds as follows:

1. Choose dates and guests - select the stay dates and number of people on the property page.
2. Click “Book” - the system checks availability and calculates the price.
3. Payment form - a secure Stripe form appears. Enter your card details or choose another method.
4. Confirmation - after the payment is authorized, the booking status changes to “Confirmed”.
5. Email - you receive a booking confirmation to your email address.

The payment is charged immediately at the moment of booking. Funds do not go directly to the property owner - they are held by Stripe until the stay takes place.

All prices on CampMap.app are given in Polish złoty (PLN). The booking price includes:

• Accommodation cost - base price per night × number of nights
• Service fee - charged by CampMap (see section 8)
• Taxes - if applicable, in accordance with applicable regulations

The price shown on the property page is the price per night per pitch. The total amount due is shown before finalizing the booking.

Every property on CampMap.app has one of four cancellation policies. Information about the applicable policy is shown on the property page before making a booking.

Refunds are processed automatically based on the property's cancellation policy. There are also situations in which CampMap may grant a full refund regardless of the policy:

• Property does not exist - if upon arrival it turns out that the property does not match the description or does not exist.
• No access - the owner did not allow check-in despite a confirmed booking.
• Safety-threatening conditions - serious sanitary or safety problems.
• Cancellation by the owner - the owner cancelled the booking on their own initiative.

In case of disputes, please contact us within 24 hours of check-in with a description of the problem and photographic documentation.

After a refund is approved:

The refund is made to the same account / card used for the payment. CampMap does not issue refunds in cash or to another account.

The security of your financial data is our priority:

• Stripe - all payments are processed by Stripe, a certified provider compliant with PCI DSS Level 1 (the highest level of security).
• Encryption - card data is encrypted in the browser (TLS 1.3) and never reaches our servers.
• 3D Secure - we support 3DS2 authentication for an additional layer of security.
• Tokenization - CampMap does not store card numbers. Stripe stores them as secure tokens.

CampMap charges a service fee on every booking. This fee covers the costs of:

• Maintaining the platform and technical support
• Payment processing (Stripe commission)
• Customer service and dispute resolution
• Development of new features

The service fee is shown in the price summary before making the payment. It currently amounts to 8-10% of the accommodation value.

After making a booking you receive:

• Booking confirmation - an email with the booking number, dates, price, and property details.
• Payment confirmation - an email from Stripe confirming the transaction.

All confirmations are available in the My bookings panel.

If you need a VAT invoice, contact us at [email protected].

In case of problems with payment or booking:

1. Contact the owner - many problems can be resolved directly.
2. Report to CampMap - if the matter cannot be resolved, write to [email protected] with the booking number.
3. Mediation - CampMap will mediate between the guest and the owner.
4. Chargeback - as a last resort, you can file a complaint with your bank (chargeback). Note that unjustified chargebacks may result in your account being blocked.

We aim to handle complaints within 48 hours (business hours).